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Financial Aid Officer

Art Institute of Austin
Job Description

Why Become A Financial Aid Officer?

As a Financial Aid Officer, you’ll help students (current and perspective) develop, negotiate and finalize a financial plan that allows them to pursue their academic goals.

You’ll work with students on a daily basis to guide them through the process of applying for and securing financial support for their academic goals. You will work with new students to those who are about to graduate. You will work hand in hand with members of of staff from Enrollment, Finance and Academics to provide support to YOUR students.

On any given day, you will complete proactive student contact through both phone calls and email, work with students on reviewing, updating and finalizing their financial documents in a timely manner. You will respond to student questions and / or requests through both phone and email. You will work to identify at risk students and proactively provide assistance to remove any and all obstacles preventing them from being successful in class.

If you’re driven to help others and ready to make a difference, apply today to start a rewarding career!

Key Job Elements

  • Work cohesively with Enrollment Counselor's in order to facilitate outstanding service to prospective students and their parents.  Assist students/parents with the completion of the FAFSA.  Enter the FAFSA electronically and review the resulting ISIR.
  • Maintain 100% Planning Load. Create Plans and explain the Plan and the student's/parent's rights and responsibilities for each aid source.
  • Negotiate Payment Plans. Able to develop Student Financial Plans in concert with Institute procedures and knowledge of Federal regulations.
  • Assign the appropriate budget to a student and package the student (award their aid) as well as ensure that aid is paid to students' accounts in a timely manner.
  • Responsible for complete and accurate files and paperwork, certify loan applications, and complete Basic Verification/QA and C Code Requirements.
  • Demonstrate proficiency in timely collections: For summer term 80% aid paid consistently by end of 5th week of term and 90% by end of 8th week of term; For all other terms: 90% aid paid consistently by end of 5th week of term and 98% by end of 8th week of term.
  • Maintain consistently clean files shown through Training Assessments for Compliance with Federal/State regulations, school policies and procedures. -Less than a 10% comment rate per term and less than a 5% potential liability rate for the year.
  • Complete the appropriate training modules within 30 days of the new or revised module becoming available.

Reports To: Director of Financial Services

Interacts With: students, members of the student accounts team, Enrollment and Registration department

Job Requirements (Knowledge, Skills, Competencies and Abilities)


  • Bachelor's degree in a related field required.
  • Previous experience working with and technical knowledge of student financial aid programs.
  • Knowledge of Federal, State, or commercial loan packages.


  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with both faculty and student populations.
  • Superior organizational and problem resolution skills.
  • Strong basic computer software (MS Office) skills as well as exposure to more concentrated financial aid/EDE software programs such as Banner


  • Ability to read, comprehend, and comply with federal and state laws, regulations, and policies pertaining to the provision of student financial aid.
  • Ability to interact effectively as a member of a team and work collaboratively with other departments.
  • Ability to listen to customers (e.g. students, staff, etc.) and to understand and respond positively to their requests
  • Ability to work without close supervision and to set one's own priorities and work schedule


  • Ethical / Problem Solver
  • Personal Adaptability
  • Job Knowledge / Credibility
  • Student Focus / Service
  • Professionalism / Communication
  • Teamwork / Collaboration

Benefits:   The Art Institutes is committed to offering competitive salary and benefits, which may include:

  • Medical Insurance / Prescription Drug Plan
  • Vision Care / Dental Plan / Life Insurance
  • 401(K) Plan
  • PTO / 12 Paid holidays  

JOB CODE: 1000029


Click Here To Apply

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