Business Training with Alysia Cook
Wednesday, July 16, 2025 (9:00 AM - 3:00 PM) (CDT)
Description
TWO GREAT WORKSHOPS! ONE GREAT FACILITATOR!
Both sessions facilitated by Alysia Cook, Opportunity Strategies. Alysia's clients include local and state governments, economic development organizations, chambers of commerce, utilities, associations, and community nonprofits. For over 30 years, Alysia has trained thousands of economic development board and staff members, elected officials, and other community and tribal leaders.
9:00am to 11:00am - Customer Service Excellence
The cornerstone of developing customer loyalty. It is the one thing that either keeps customers coming back or will repel them on their first experience. This workshop is for front-line employees of retailers, restaurants, hotels, and other community attractions. Anyone who comes in contact with customers can benefit from this interactive workshop. Within the below topics, we also discuss attitude, best practices, disabled customers, telephone etiquette, and handling complaints properly.
Topics in this Hospitality-based interactive workshop include, but are not limited to:
- Communication
- Image
- Greetings
- Asking
- Active Listening
- Assisting
- Dealing with Upset/Difficult Customers
- Lasting Impressions
- Lagniappe/Giving a Little Extra
LUNCH ON YOUR OWN
1:00pm to 3:00pm - Succession Planning
Forward thinking organizations want to ensure that there will be highly qualified people in the organization’s key volunteer leadership positions for today & tomorrow. Crafting a succession plan can help make sure that happens. We discuss how to determine who are the best leaders for the future, how to develop them, and how to ensure long-term stability and success so that institutional knowledge is preserved, and important continuity doesn’t fall through the cracks.
1:00pm to 3:00pm - Succession Planning
Forward thinking organizations want to ensure that there will be highly qualified people in the organization’s key volunteer leadership positions for today & tomorrow. Crafting a succession plan can help make sure that happens. We discuss how to determine who are the best leaders for the future, how to develop them, and how to ensure long-term stability and success so that institutional knowledge is preserved, and important continuity doesn’t fall through the cracks.
- What is Succession Planning?
- Benefits of Succession Planning
- Why do it?
- 6 Elements of Succession Planning
- How is the Plan put together?
- Steps to Managing the Plan
- Identifying High Potential Leaders
- Success Tools
Register for one session - $20
Register for both sessions and SAVE - $35
Register for both sessions and SAVE - $35
Sponsors
Community Partner
Bastrop County Community Center
15 American Legion Drive
Bastrop, TX 78602 United States
15 American Legion Drive
Bastrop, TX 78602 United States
Bastrop County Community Center
Near Mayfest Park
Wednesday, July 16, 2025 (9:00 AM - 3:00 PM)
(CDT)
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